Treblew Support

Need a hand? Treblew support can help with your account, recording activities, Apple Health, Apple Watch, golf rounds, Coach, Treblew Pro and anything that isn't working as it should. The answers below cover the most common questions; if yours isn't here, write to us.

Contact support

Support: support@treblew.com

Tell us what you were doing, what you expected and what happened instead, the device (iPhone model, Apple Watch model) and the version of the app. Please don't send passwords or payment details.

Privacy and data requests: privacy@treblew.com

Requests to access, correct or delete your personal information, or for a copy of it, and questions about how Treblew handles your data, go to the privacy address. Write from the email address of your Treblew account, so we can tell it's you.

Account

Signing in and out. Sign in with Apple or with Google. To sign out, open Settings (the gear on Today) and choose Sign out at the bottom. Signing out removes your account's information from the widgets and ends any Live Activity on this iPhone.

Forgotten password. Treblew has no password of its own: Apple or Google confirms it's you.

Changing your name or unit. Open Settings (the gear on Today) and tap your name to change it. Units sets kilograms or pounds for new plans and workouts, and metres or yards for golf; choose Appearance for Dark, Light or System.

Deleting your account. Open Settings (the gear on Today) › Your data › Delete account, and confirm. This permanently deletes your Treblew account and everything in it: sessions, notes, goals, plans, golf rounds and Coach conversations. It can't be undone. Workouts Treblew saved to Apple Health stay in Apple Health. If you sign in with Apple, Apple asks you to confirm, so Treblew can disconnect from your Apple Account too; if it can't, remove Treblew in iPhone Settings › your name › Sign in with Apple.

Deleting your Treblew account does not cancel a Treblew Pro subscription, and cancelling a subscription does not delete your account. Cancel a subscription through Apple (see Treblew Pro below).

Apple Health

Turning it on or off. Open Settings › Apple Health. Connecting asks Apple for permission once; you choose which kinds of information Treblew may read and save. You can change those choices at any time in the Health app's privacy settings for Treblew on your iPhone, or disconnect in Treblew.

Importing activities. With reading on, workouts other apps recorded arrive in Treblew for you to review: link each to a session you recorded, create a session from it, or ignore it. Nothing is added to your history until you choose.

Measured values on a new iPhone. Heart rate, energy, distance and the other values your watch or Apple Health measured stay on your iPhone, not on Treblew's servers, and aren't in your iPhone's backup. On a new iPhone, or after you reinstall Treblew, connect Apple Health and Treblew reads them again from your workouts there. A golf shot's or swing's heart rate, and a watch session recorded with Save sessions off, have no workout in Apple Health, so their values can't come back.

Without Apple Health. Treblew works without it. You can record every activity by hand, and golf shots never need Apple Health. You just won't see heart rate or other measured values from your watch alongside your sessions.

Apple Watch

Using the watch. Install Treblew on your Apple Watch from the Watch app on your iPhone. Start an activity on the watch; when you finish, the session reaches your iPhone and your history. The watch never needs your password: it talks only to your iPhone.

Syncing. If your iPhone is out of reach, the watch keeps what it recorded and delivers it the next time the two are connected and Treblew is opened on the iPhone.

Golf shot detection. During a golf round, the watch records a shot when it detects a swing, from its motion. After each hole you can delete any detected shot that wasn't one (a practice swing, say), and use Record shot on your iPhone for any it missed. You can turn automatic detection off on the round screen.

GPS and routes

Location permission. Treblew asks for your location while you use it, for recording an outdoor session's route and for placing golf shots. Without an Apple Watch, your iPhone's GPS records the route of a run, walk, ride, hike, wheelchair session or cross-country ski until you finish, even with the screen locked, and the route is saved only to Apple Health (with Save sessions on; otherwise it isn't kept). On Apple Watch, a golf round or an outdoor session keeps recording your location until you end it, even with the watch's screen off. You can change this in iPhone Settings › Privacy & Security › Location Services › Treblew, and on the watch in its Settings app › Privacy & Security › Location Services. Without it, routes and golf shot positions can't be recorded.

Your route. For a session with a route from Apple Health, the session's page shows it two ways: Map, over a standard map, and Route, the route on its own. Your choice is remembered on your iPhone. Routes stay in Apple Health and on your device; Treblew doesn't store them.

GPS accuracy. GPS positions can be off by several metres, more under trees, near buildings or with a weak signal. When part of a route was recorded with a weak signal, Treblew leaves it out and says so.

Playing safely

Your surroundings come first. Before any swing or stroke, including a calibration, check that no one is within reach of your club, racket or ball. Don't look at your iPhone or watch while someone near you is swinging or hitting, or while you cross a fairway, range or court; check your shots between holes or points. Follow the course's or the court's rules, stop for lightning or other unsafe weather, and stop if something hurts. Treblew's maps and course data don't say where you may go. More in section 2 of the Terms of Use.

Golf

Your courses. Treblew keeps your own list of courses. Start a round with Start a session → Golf round: courses of yours near where you're standing come first, or you can pick another of yours or name a new one (9 or 18 holes). Treblew remembers where a course's first tee is, so it can suggest it next time.

Playing a round. The round screen shows the hole you're on. Shots come from your watch as you play, or tap Record shot to add one where you stand. When you've holed out, tap Finish hole: Treblew never moves to the next hole by itself.

After each hole. Finishing a hole opens its review. Set a club for any shot if you like (never required), delete a shot that wasn't one, then enter the score and, if you count them, the putts. You can reopen a finished hole to change these until you finish the round. Once a round is finished, it's part of your history and doesn't change.

GPS distance ±. The distance shown for a shot is the ground distance from where that shot was recorded to where the next one was, measured between the two GPS positions, with the ± telling you how far off it could be from the GPS accuracy of those positions. It isn't carry distance or a measured club distance.

Coach

How Coach answers. Coach reads what you've recorded in Treblew (your goals, plans, sessions, notes and, for golf, your rounds) to answer questions about your own training. It only uses what's relevant to your question. Coach asks your permission before it sends anything to its AI provider, and uses measured values from Apple Health only if you allow that too.

Answers can be wrong. Coach's answers are written by an AI model. They can be mistaken or incomplete: treat them as guidance, not measurement, diagnosis or professional advice. When Coach points out a pattern, such as later shots tending to go shorter, that's something it noticed in your data, not proof of a cause.

Better answers. Be specific: name the activity, the goal or plan, and the period you mean, and say what you want to understand or change. Coach can draft plans and schedules for you to review; nothing changes until you add it.

Treblew Pro

Free. Every account can use Treblew free: as many sessions as you like, recorded on iPhone and Apple Watch; 15 Coach questions each month; and up to 3 active goals and 1 plan at a time. A session on Apple Watch records time, heart rate and heart rate zones, energy, and distance, pace and route where the activity has them. Coach questions refill at the start of each calendar month (in UTC); the app shows when, in your own time zone ("Free allowances refill on …"). Deleting a Coach question you asked doesn't give it back for the month. A goal counts while it's active, so finishing, archiving or deleting it frees its place; a plan counts until you delete it. Free also has a one-off try of some of Pro's features, once per account: 1 try of Swing detection on Apple Watch; 1 try of Round tracking on Apple Watch; 1 try of Stroke detection on Apple Watch in each of tennis, pickleball, badminton and squash; 1 try of Planned workouts on Apple Watch; 1 rally recording in each of tennis and pickleball; and 1 AI swing analysis. Everything you recorded or analysed before Free and Pro changed stays, including past Apple Watch sessions, swing analyses and rally clips. Everything you've recorded stays yours and visible, whatever your plan.

Pro. Treblew Pro adds Treblew's own Apple Watch features, AI swing analysis, video tempo and rally recording. The watch features are Swing detection in golf practice; Round tracking in golf rounds, where shots are detected from your watch’s motion and distances are GPS distance ±; Stroke detection in tennis, pickleball, badminton and squash; and Planned workouts in strength. Without Treblew Pro or a try left, a session on Apple Watch still records, without Treblew's own watch features. Pro also raises Free's limits: more goals and plans than Free, and up to 300 Coach questions every 30 days (at most 60 a day). With Pro, AI swing analysis is up to 10 a day and 150 in 30 days. It is an auto-renewing subscription, monthly or annual, bought through the App Store. The current prices, and whether a free introductory week is available to your Apple Account, are shown in the app before you subscribe.

A question counts once it reaches Coach, even if the app closes or loses its connection before the answer arrives. A failure on Treblew's side doesn't use up your Free questions or your 30-day count, though every question sent counts toward Coach's limits of 60 a day (and, on Free, 15 in ten minutes).

Restore purchases. Reinstalled Treblew or moved to a new iPhone? Sign in to the same Treblew account, open Settings › Treblew Pro and choose Restore purchases.

Manage or cancel. Subscriptions are managed by Apple. In Treblew, open Settings › Treblew Pro › Manage subscription, or open iPhone Settings › your name › Subscriptions. Cancel at least 24 hours before the end of the current period to avoid the next renewal; Pro lasts until that period ends. Refunds are requested from Apple.

Pro isn't showing. A purchase belongs to the Treblew account that made it. If you have more than one Treblew account, sign in to the one you subscribed with. Then use Restore purchases. If it still isn't right, write to support@treblew.com with the date of the purchase (never your payment details).

Legal

Privacy Policy: https://treblew.com/privacy

Terms of Use: https://treblew.com/terms